Consumer Exchanges, Refunds and Returns Policy
We want you to be completely satisfied with your purchase. In the unlikely event one of our products does not meet your expectations, we will be happy to offer you a replacement, refund or exchange. It is of the upmost importance to Sodashi to deal with your concerns quickly, efficiently and fairly and be completely transparent in everything we do. We will do whatever we can to solve your problem in a fair, ethical and compassionate manner.
We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition as per Australian Consumer Law. If you wish to return a faulty or damaged product, you must notify us through our designated “Contact Us” webpage prior to returning the damaged goods.
100% Satisfaction or Money Back Guarantee
We pride ourselves on developing the highest quality products and we are confident that you will love them. However, every skin is different and should you not be satisfied with our products, we offer a Money Back Guarantee!
If you are not absolutely satisfied with your purchase we will happily provide a full refund or credit. The claim for a refund must be made within 30 days of the shipment date. To qualify for a refund, the product must be returned to Sodashi. The refund does not include any postage charges you may have incurred when purchasing or returning the product. After 30 days, returns will be issued as an in-house credit that will be applied to your next purchase.
Please contact us through the Contact Us page, on +61 8 9336 6837 or email us at [email protected]. Please include your invoice number and let our Sodashi team know about the issue and why you would like to return your product.
To be eligible for a refund, please note the following conditions:
- Refund payments will be made for the amount on the original purchase receipt.
- Returned product must have at least 50% of the contents remaining.
- The 100% Satisfaction guarantee is valid for products purchased online from Sodashi or from an authorised stockist
- You are responsible for shipping costs and the safe return of merchandise. Any goods returned to us will be at your expense regardless of the fault or reason for their return. The only exception offered is where we have sent you an incorrect or faulty item. In these rare circumstances we will cover the costs associated with having to return the item(s). This refund will not exceed our standard shipping fee for the item(s)* needing to be returned and can only be paid once the item(s) has been received by our staff.
*Note to International Customers: Because duties and taxes are collected by the government in the country where the goods are received (and not by Sodashi), we do not reimburse for these expenses.
Most returns are processed within 5-7 business days of receipt. You will receive an email confirmation once your return or exchange has been processed.
Choosing the right product for you
Unsure which products are best for your skin type? Our skincare ritual finder will make it easier for you. If you have any other questions regarding skin reactions, ingredients, concerns or how to apply the product, please contact us before placing your order.